Scott Kaszyk on LinkedIn: Salesforce and Workday Form Strategic Partnership, Unveil New AI Employee… (2024)

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Are your self-service and contact centers running smoothly on Salesforce, but you're still facing productivity issues and manual processing in your middle and back office service operations?Salesforce and automation can help!Check out our latest blog to discover how you can transform your middle and back office service operations into efficiency hubs with automated processes. Simplify tasks—from mundane to complex—to resolve cases faster and ensure consistent and enjoyable experiences for your customers .Unlock the full potential of your service center—it's easier than you think!

Only 20% of sustainability professionals have worked AI into their regular business practices — reporting they aren’t yet sure how to use this powerful technology.But as the planet faces a dire climate crisis, there's no time to wait. Learn how @Salesforce is striking the balance between AI’s sustainability challenges and its potential for solutions, and how it's using AI to help move the company's sustainability efforts forward:

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What an insightful discussion that really helps define what the evolution of Customer Success looks like.

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Let’s get inspired, share ideas, and find solutions at the virtual Slack City Tour 2024. Hear insights from Salesforce and Slack experts and get real advice on preparing your team for the next wave of AI.

Assembling relevant customer data in one place is a hurdle for most businesses, with more than 80% of leaders struggling with data fragmentation and silos.With Salesforce Data Cloud, Principal Financial Group remedies that. With a complete view of its customer-related data, the company can now:✅ make data-driven decisions directly in the flow of work✅ provide a consistent experience across multiple channels✅ foster sales growth with new and existing customersMore here:

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